Manksco Group

Here’s the boring bit, but please take time to read it. It’s important.

TERMS AND CONDITIONS OF BUSINESS

These terms and conditions of business (“Conditions”) form a binding contract (“the Contract”) between us, Manksco (Manksco) and you, the person making the booking, and all adult members of the party (collectively the “Guests”) who will stay in Manksco’s accommodation (the “Property”).

1. ABOUT US AND GOVERNING LAW

1.1 Manksco is a trading style of Manksco Properties Ltd whose registered address is Office 11 Mill Gate, Newark, England, NG24 4TS. .

1.2 These Conditions are governed by the laws of England and any disputes arising under these Conditions shall be submitted to the exclusive jurisdiction of the courts of England.

2. YOUR BOOKING

2.1. Your booking will not be confirmed by us until we have received payment in full for your reservation, or agreed alternative payment terms with you.

2.2. As the booker, it is your responsibility to ensure that all Guests are given a copy of these Conditions and understand that they are bound by them.

3. PRICE and PAYMENT

3.1. Prices are quoted in pounds sterling and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the booking.

3.1.1. Payment is to be made in pounds sterling only. Unless by express prior permission we do not accept any form of government or benefit payment.

3.2. Full payment is due at the time of booking.

3.4. Payment can be made by BACS or standing order to HSBC Bank Sort Code 401006 Account Number 51898272 or at a HSBC branch.

3.5. Should your account be overdue for payment we reserve the right to charge interest at 4% per annum above the Bank of England base rate from the due date for payment, plus a fee of £150.00.

4. CANCELLATION & ALTERATIONS TO BOOKINGS

4.1. A cancellation charge will not apply and a full refund will be given where the appropriate notice, as set out below, of the cancelled booking has been received and acknowledged by us by email.

4.2 Where a Guest wishes to depart before the booked departure date, a cancellation fee of £200.00 will be charged plus 10% of the payment due for the stay.

4.6 Where a Guest wishes to extend the period of stay in the Property, notice in writing (email is acceptable) should be given to us as soon as possible.

4.7 We cannot guarantee any extension, which is subject to availability of the Property. Alternative accommodation may be offered if the Property has been booked for all or part of the required extension period. Manksco reserves the right to move the Guest to equivalent alternative accommodation which may or may not be within the same property.

4.8 We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property or alternative accommodation to the Guest.

4.9 These Conditions apply to any extension of the booking in the same way that they apply to the original booking.

4.10 Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel arrangements, whether caused by an act of God, industrial action, or other circumstances not being the fault of Manksco will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this paragraph 4. You are therefore advised to take out adequate insurance to cover your losses in such situations.

5. ARRIVALS AND DEPARTURES

5.1. Check in is from 14:00 on the date of arrival unless otherwise agreed.

5.2. Check out is before 12:00 on the date of departure unless otherwise agreed.

5.3. Failure to check out on time may result in extra charges commensurate with the level of interruption caused.

6. NO TENANCY CREATED

6.1 These Conditions amount to a contractual agreement for the use of the Property either as holiday accommodation or ancillary to the requirements of your/the Guest’s business and do not create a tenancy of the Property (periodic or otherwise). No relationship of landlord and tenant is created between us and the Guests.

6.2 These Conditions constitute an excluded agreement under section (3A)(7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).

7 ACCOMMODATION

7.1 We cannot guarantee the exact accommodation prior to arrival but will accommodate the Guests in accommodation of an equivalent standard and nearby location. No refund will be payable in such circumstances.

7.2 The Property is only to be used by the maximum number of Guests suitable for the Property, as advertised by us. All Guest names should be submitted at the time of booking. Any variation in the identity of the Guests must be notified to us by email in advance of arrival. The Property must not be slept in by any other persons.

8 FACILITIES AND SERVICES

8.1 The price for the use of the Property includes:

8.1.1 the supply of water, electricity, gas, sewerage, (as applicable);

8.1.3 television licence fee (if Manksco supplies a TV);

8.1.4 telephone line rental (if Manksco supplies a telephone line);

8.1.5 one broadband internet connection (if Manksco supplies a connection);

8.1.6 weekly housekeeping service includes general cleaning. Changing of linen and towels, making of beds, removal of rubbish can be included upon request and at a set tariff;

8.1.7 routine maintenance, e.g. light bulb changes.

8.1.8 The price for the Property does not include:

8.1.9 telephone call charges; or

8.1.10 the provision of food or beverages.

8.2 We cannot be held responsible for any failure or interruption of services to the Property beyond our reasonable control, or for any damage, disruption or noise caused as a result of repair works being carried out in another part of the building.

9 ACCESS

9.1 Guests do not have exclusive access to the Property and we, our staff and contractors have the right of access to the Property at all reasonable times (and at all times, in the case of an emergency) without notice to the Guests.

9.2 Weekly housekeeping visits to the Property will be the norm except during holiday periods. More frequent visits can be arranged.

9.3 We will issue one set of all necessary keys for each unit of accommodation, unless otherwise requested in advance (in which case a £50 deposit may be taken for each additional set of keys supplied). We will retain a full set of keys for access to the Property. Lost keys will be replaced at the price of £19.50, additionally £50 will be payable to cover administration.

9.4 Guests may not change locks or affix additional security devices to doors.

10 GUEST RESPONSIBILITIES

10.1 Guests must obey the law and not engage in any criminal act at the property.

10.2 Smoking is not permitted in any property.

10.3 Pets must not be kept at or allowed to visit the Property.

10.4 Guests are responsible for the safety of their own belongings and the behaviour of their children whilst at the Property.

10.5 Guests must use the Property responsibly and with respect for other guests staying in nearby accommodation.

10.6 Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of arrival, wear and tear allowing.

10.7 Guests must notify us of all damage, lost or broken items, or matters requiring maintenance within 24 hours.

10.8 Guests’ belongings must be removed from the Property on the date of departure. All lost property will be kept by us for a maximum of one month from the date of discovery, and thereafter may be discarded.

10.9 Regular servicing and cleaning of the Property is essential in order to maintain our high standards and minimise health and safety risks and fire hazards to Guests and our staff. Accordingly the Property must be kept free of unnecessary clutter and excess personal belongings, in order that the regular cleaning and servicing of the Property by our staff is not hindered in any way. Sufficient cupboard and wardrobe space is available at the Property for the storage of personal items during your stay.

10.10 We reserve the right to terminate Guests’ stay prior to their scheduled departure date should the weekly cleaning and maintenance of the Property not be possible owing to excess clutter or disarray caused by Guests’ belongings or if the guest for whatever reason refuses access.

10.11 We reserve the right to terminate this agreement if the guest breaches any of the above responsibilities.

11 BROADBAND AND TELEPHONE

11.1 We are not responsible for loss or damage to Guests’ own computers or contents whilst in the Property or whilst connected to the broadband connection at the Property.

11.2 Guests must not use the broadband connection at the Property for illegal or immoral purposes. Guests responsible for use of the broadband connection for such purposes shall be liable for any and all loss or damage reasonably suffered by us as a result of any claim brought against us in connection with such use or otherwise.

11.3 Guests are responsible for the cost of telephone calls at the Property and must contact the telephone provider directly, in accordance with the instructions in the Accommodation Information Folder, to use the telephones for outgoing calls.

12 ADDITIONAL CHARGES

12.1 We reserve the right to charge for damage caused by the Guest at the Property including but not limited to breakages, loss or damage to the Property or any of its contents, cleaning/specialist treatment charges where more than routine cleaning is needed, or when smoking has occurred in the accommodation, replacement of lost keys, electronic fobs or car park passes, attending to a Guest lock-out where the fault lies with the Guest or where we’ve incurred financial loss because the Property cannot be immediately available for the next guest stay due to damage or interruption caused by the Guest.

12.2 You will be provided with a written statement of any Additional Charges so incurred together with our invoice. Where the level of the Additional Charges is not stated in these Conditions, we will charge you the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) together with an administration charge of 20%.

12.3 Payment for any such Additional Charges is due against our presentation of invoice, or security deposit if one has been taken.

13 DATA PROTECTION AND PRIVACY

13.1 In respect of any booking we are a data controller for the purpose of the Data Protection Act 1998 (“DPA”).

13.2 We shall (and shall procure that any of our staff, agents, officers or suppliers involved in the provision of the Contract) duly observe all our obligations under the DPA which arise in connection with the Contract. By proceeding to make a booking with us you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy.

13.3 The provisions of this clause shall apply during the continuance of the agreement and indefinitely after its expiry or determination.

13.4 We use authorised third parties to manage our website. You acknowledge and accept that in the event of you making an online booking with us, such authorised third parties will have access to and will process your personal data (as defined in the DPA). You acknowledge and accept that in respect of any online bookings that you make with us, we are the data controller for the purposes of the DPA and such authorised third parties are data processors for the purposes of the DPA.

13.5 Please address any questions, comments and requests regarding our data processing practices support@manksco.com

14 GENERAL PROVISIONS AND CIRCUMSTANCES BEYOND OUR CONTROL

14.1 Paragraph headings do not affect the interpretation of these Conditions.

14.2 These Conditions apply to all bookings, even those made on non-Manksco booking forms, and override all other terms and conditions on such booking forms.

14.3 We are not liable for loss or damage to Guests’ belongings, however caused. Guests should ensure that that their own insurance policy covers these items during their stay at the Property.

14.4 These Conditions apply in full to the extent that they are not expressly varied by us in writing and such variation is notified to you.

14.5 The provision of accommodation by us under these conditions is subject to any unexpected and uncontrollable events including industrial disputes or government intervention (for example due to pandemic control) for which we shall not be liable and is governed by English law.